FAQS

Here are just a few frequently asked questions that some people ask, if you have a question, read on and you find your answer…

Q: What type of CV service do you offer?
A: We are purely based 100% online. In the new age of technology, it’s now easier than ever to communicate locally, nationally and internationally with the use of the internet and telecommunications. The majority of contact will be via email, this way all correspondence can be traced and recorded.

Q: There are so many CV companies to choose from, why you?
A: We are very much coming from the perspective of customer service and client satisfaction. We are not a faceless company, we are able to speak with you over the phone, or by Skype and assist you 100% of the way. We also aim to get your CV completed within 48 hours of the first telephone consultation.

Q: Who will be working on my CV?
A: Your CV will be written by highly experienced CV Writers based in London. Our CV writers have 20 years of combined professional CV writing experience successfully assisting jobseekers from all levels, skills, professions and experience. Our CV writers have experience working within the areas of private recruitment, and public sector recruitment (Department for Work & Pensions / DwP). Have a look at the About Us page to read more about our CV writers.

Q: How will you contact me?
A: If you are based within the UK, we will contact you by telephone, e-mail or by Skype. For our international clients outside of the UK, we communicate by email and we have found that Skype video / voice calls are the best way to liaise with you. We will not be able to make international telephone calls to cell / mobiles from the UK, sorry. So if you are an international client, please ensure that you have the Skype option, it’s free too.

Q: Why should I use your service when I can access templates on the net at no cost?
A: We have created 7 varied excellent and highly converting CV templates that have helped secure interviews.  You will also get receive a general covering letter to accompany your CVs.

Q: What is the format of the CV template download product?
A: All of the digital downloads are in Word format, so you can edit the templates are you wish when you receive them.

Q: How are you going to structure my CV?
A: Your CV will include the following; Name, Contact Details, Personal Profile, Career Objective, Career History (with Key Achievements), Education / Qualifications, and finally Hobbies & Interests.

Q: How many pages should my CV be?
A: It all depends on your experience and profession. It is important to keep it as short, clear and concise as much as possible. We recommend to keep your CV between 2 and 3 pages long

Q: I don’t have an old CV to show you, what do I do?
A: Don’t worry, we can book a 30min telephone appointment to go over your employment history and find out the best information. We will also send you a form that you can fill briefly to outline your career history and skills. Once we have that information, you can leave the rest to us.

Q: How long will I have to wait for my CV?
A: We offer a 48-hour email delivery guarantee. The 48-hour period begins once we have completed the initial email / telephone consultation with you to identify the important criteria to include on your CV. If you live outside the UK then the times will vary.

Q: How can I make a payment?
A: The only way to make a payment is by using our preferred merchant payment provider, PayPal. PayPal is widely recognised as a highly secure and protected way of making local, national and international payments. For our digital download for the CV templates and cover letters, we use Clickbank.com.

Q: What is Clickbank?
A: Clickbank.com is the world’s largest digital platform that hosts and distributes a wide range of digital and information downloadable products. It’s a very safe platform to use and accepts all major credit cards and paypal.

Q: just placed an order and it’s the weekend, now what?
A: ExpressCV only operates from Monday – Friday (from 9am-5pm GMT/BST). If you have placed an order over the weekend, we will be in touch with you on the following Monday. If you have downloaded the template package, this is available 24/7.

Q: I need a CV urgently, can I get my CV as a same day service?
A: No, due to the high volume of CV requests, we want to ensure that we spend a good amount of time on your CV, giving it the best quality.

Q: What if I don’t like my new CV?
A: We’re extremely confident that you’ll be happy with the end result. The vast majority of our clients are happy with first and second drafts. We do have an 7-day unlimited amendment policy, meaning that you can contact us at any time within the 7 days of completion for us to make any amendments.

Q: If I’m still unhappy, can I get a refund?
A: Yes, if we have exhausted our efforts, then you do have up to 14 days from the day of purchase to ask for a full refund. All of the payments go through via our preferred merchant PayPal. Unfortunately, we cannot offer any refunds after 14 days from the initial purchase date. Please be sure to ask for your CV writer for reasonable and specific requests to ensure you are satisfied with your CV.

Q: How does the 60 day money back guarantee work?
A: This only applies to our digital downloads products for CV templates. As we use Clickbank.com to facilitate this service, the 60 day money back guarantee is part of Clickbank.com’s terms of service. This does not apply to the professionally written CV services. All of the payments go through via Clickbank.com for the CV templates download service.

Q: Can you guarantee me a job interview with my new CV?
A: We would love to do that, but unfortunately not. However, we can guarantee you a well-written professional CV that may increase your chances of winning potential interviews. Ultimately, it is the job seeker’s responsibility to take the necessary proactive steps when seeking a new career opportunity.

Q: Where are you based?
A: We are based in Clapham, South London, United KIngdom.

Q: Is my data secure?
A: Yes, ExpressCV is committed to ensuring the privacy of all our customers. All information is collected and processed in accordance with the UK’s Data Protection Act 1998. We guarantee that your personal information will be treated confidentially and will not be passed on to any third parties without your consent.